1. What do you deliver?
PEW Experts are here for you, when you need help with the words, and when the words won't come. When you don't know where to start, and when you start you can't finish. When you have too many words, or too few. We deliver just what you need. And we even make you SMILE, because you should be having the time of your life!
2. When I need proofreading/editing help?
Every writer needs help. Have you ever gotten back a paper marked up with colorful permutation? How did you feel as an author? Did you want to write more? Did you toss it in the trash or hide it in a folder, since the attempt was obviously a failure? If your answers are yes, you need our help.
3. How do you proofread/edit my document?
We request your manuscript in a Word or PDF document. Once received, we'll make changes using "Track Changes" in Word. "Track Changes" allows us to insert comments throughout your text. Every edit, deletion, addition, and comment appears on the right-hand side of the page. It also allows you to see every single change our editor has made to your document.
4. How much do you charge?
Editing and proofreading costs vary. We charge per word, and the total word count is an important part of our estimate. In general, we charge 3 cents/word for proofreading, 5 cents per word for editing, and 8 cents per word for writing from scratch. Send an estimated range, like 25,000 to 30,000 words.
5. My deadline is approaching soon. When you're going to edit/proofread my paper?
We request you to tell us the exact date by which you'd like to get finished edits. We do charge a rush fee depending on how quickly you want your book edited. If you've written a book-length text (of 40,000 words or more), don't ask for a week's turnaround time.
6. How do I order my paper?
To order a paper, simply contact our staff or fill out the “Order Now” page with your specifications. Once you begin the process, you let us know the topic with any specifications you require (length, citation style, thesis, etc.) and the date when you need your draft edited/proofread. Once finished, we'll begin our work and meet your deadlines with ease. If anything fails to meet your standards, we guarantee free revisions!
7. Is the process discreet?
Yes, when you take our editing and proofreading help, we guarantee that the process will be very discreet. All of our content is original, so it will be impossible to trace back to us.
8. Original Content? What does that mean?
It means that our experts write every single word from scratch, rather than using preexisting content. We guarantee that everything is unique, and you will have nothing to worry about.
9. Who are your writers?
All of our writers are experts in their respective fields and we value them. Each has numerous years of experience writing. They are all native English speakers. Rest assured that every single expert has the skills needed to edit and proofread for you.
10. What happens if I do not like the edits?
While we believe it is highly unlikely that our expert team will fail to meet your standards, we offer free revisions, and the process is very simple. After you receive the finished edits from our writer, contact our support with details about what you would like revised, and our writers will make sure to do so.
11. Wow! This all looks great, how do I order?
It's simple: You simply need to visit the order page and fill out the form. You will need to give us all of the specifications, like topic, number of words, deadline and all done. If you have any further requests that go beyond the order form: E-mail our customer service and they will answer you soon.
12. What methods of payment do you accept?
We receive payment through 2Checkout and PayPal. Both are secured payment gateways.
13. How can I pay?
You can pay online using Debit card, Visa, Master Card, American Express or Discover Cards.
14. Oops, I forgot something in my order. How do I fix that?
Don’t beat yourself up over it. It is very common that our client forget a specification for their paper. In that case, the solution is easy. All you need to do is contact our dedicated support team with a message detailing your mistake, and they will relay the message to our writers. Once finished, you will be contacted to let you know that your message was received and passed on accordingly. If your writer ever needs more information, you will receive an email asking for further details.
15. I'm not satisfied. What is your refund policy?
Unlike our competitors, we offer 100% guaranteed satisfaction. If any of our jobs doesn't meet your expectations, you can claim up to three re-edits, free of charge. We'll work until you are completely satisfied or refund your full payment.
16. Are you using secured online transactions?
Yes, don't worry! We use SSL encryption technology to secure your billing information.
17. What personal details do you need?
We need your contact information: Your e-mail and phone details. This allows us to ask some sharp questions about what you can expect to receive from PEW Experts.
18. How you're going to use my personal information?
We never share your information that would identify you personally. We use your contact information when you checkout. We have to do this because we need to send you the information about your orders (name, address, e-mail, phone number, etc.), or to contact you when needed.